Human Centered Design For FinTech And Digital Banking
Learn how to design customer-centric financial products and services using a human-centered approach that emphasizes empathy, creativity, and collaboration.
Course Fee
S$2200
Up to 70% funding available
Course Information
Course Overview
The Human-Centered Design for Fintech & Digital Banking is a comprehensive 2-day program that explores the principles and practices of human-centered design within the context of financial technology and digital banking. This course equips participants with the knowledge and skills to create user-centric solutions that enhance the customer experience in the fintech and digital banking sectors.
Course Objectives
- Understand the fundamentals of human-centered design and its importance in fintech and digital banking.
- Foster creativity and innovative thinking in the design process.
- Gain awareness of human-centered design processes and their variations.
- Learn to identify stakeholders and users, conduct user research, and create user journeys.
- Develop skills in sketching user experiences, wireframing, and design prototyping.
- Master usability testing, user surveys, and interpreting results.
Prerequisites
- No prerequisites are required for this course.
- It is open to anyone interested in learning about human-centered design in the context of fintech and digital banking.
Course Outlines
Module 1: Business Benefits of Human-Centered Design
- Introduction to human-centered design.
- Stakeholders and users' involvement.
- Outcomes for people and business ROI.
- Finding your role in the process.
Module 2: Creativity in Human-Centered Design
- Fostering creativity.
- Creative brainstorming activities.
- Forming innovative solutions.
Module 3: Human-Centered Design Processes
- Key ingredients and phases, including ISO 9241-210.
- Comparison with the waterfall system development.
- Overview of well-known design variations.
Module 4: Human-Centered Research and Design Insights
- Identifying stakeholders and users.
- User interviews and contextual inquiry.
- Thematic affinity clustering and preference voting.
- Creating user journeys.
Module 5: Design Exploration and Creation
- Sketching user experiences.
- Wireframing.
- Design prototyping.
Module 6: Design Assessment
- Usability testing and measurement.
- User surveys.
- Understanding and acting on the results.
Course Outcomes
- Apply human-centered design principles to fintech and digital banking solutions.
- Generate creative and innovative design ideas.
- Execute user-centered research and create user journeys.
- Develop user-friendly prototypes through sketching, wireframing, and design.
- Conduct usability testing and interpret results for continuous improvement in the design process.
What You'll Learn
Facilities & Equipment
Virtual Training
- Electronic materials
- IT support for software & hardware
- Administrative support
Face-to-Face Training
- Air-conditioned classroom
- Meals & refreshments provided
- Projector & smart board
- Stationery provided
What Learners Say
Real experiences, real results
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"Delighted to be a Human Centered Design Professional grateful to GarrantoAcademy, Shnorh University of Design, Vivian Gomes, and Sabina Krishna for this enriching journey."
Cynthia Hwang